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The player later confirmed that the casino returned his winnings and he managed to withdraw the funds successfully, therefore we marked this complaint as resolved.

The player has requested a tracking number multiple times but was ignored. The player later informed us that the money was at first rejected by the bank, but later on, he successfully received his winnings. Therefore, this complaint could be closed as resolved.

О проектеКонтактыПартнерская программаДля агентовПользовательское соглашениеПолитика конфиденциальностиЭнциклопедияКарта сайтаНаши экспертыНаши вакансии

The player from Germany had his winnings capped as a result of wrongly applied maximum win limit for free spins in combination with incorrect information from the casino support and missing bonus condition. The issue was eventually successfully resolved and the player received their winnings.

We are sorry that your experience at PinoCasino didn’t quite match your expectations. We would like the opportunity to investigate your feedback further. Please could you contact as at [email protected] .We’ll work with you to resolve any issues as quickly as possible.

Upon reaching the next level in the VIP Program I didn't receive the rewards, you may wonder why, huh?

Sorry to hear about this situation. Can you pls send us an email to [email protected] with the subject "CasinoGuru Review"? Try to tell us more details and your account email.

There was no issues, everything was verified within 20 min, and received email from Gigadat confirming my cash out request, and they said they will process it the next business day, but later that day the money was deposited in my account. About 12 hours after I requested the cash out..Awesome!!

Киберспорт. Отдельный раздел для киберспортивных событий – здесь можно найти превыше информации по событию, в награду в разделе «Спорт», хотя ставки можно наносить как и там, равным образом там.

While deposits worked without issue, withdrawals were consistently canceled with no resolution from support. The issue was resolved after the player confirmed receiving the funds. The complaint was marked as 'resolved' by us.

Из негатива пользователи чаще в какой-нибудь месяц жалуются перманентно процедуру дополнительной верификации, некоторым она «прилетает» сразу спустя регистрации. Пройти дополнительную верификацию – мучительно сложно, кроме того, техподдержка часто «игнорит» тех, кому эта дополнительная верификация прилетела.

The player from the Netherlands requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet.

We recommended the player contact the payment provider for investigation. Eventually, the player confirmed that the money arrived in the casino account within the expected timeframe, and the complaint was marked as resolved.

We’re find here glad you feel satisfied with our service overall, but we are sorry to hear that you’re having difficulties with the verification.